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Customer Service

Ordering
Once you have completed your shopping cart process, an email to confirm your order will be sent to you automatically. This will give you an order reference number. Please quote this number with any enquiries relating to your order.
Inventory and Pricing
Please note that some items may appear ‘In stock now’; however, in some instances, extremely low stock levels result in that item being unavailable. The site is maintained and updated daily; however, at times, certain items may no longer be available from the manufacturer. We ask that if you cannot find what you are looking for, to please contact us on (02) 4871 2966 during our business hours or Email: info@allaboardexclusive.com.au . We also ask that when you call, please have an item number, or other specific information about the product of interest. We are constantly stocktaking; however discrepancies are bound to occur. Prices are subject to change without notice. Current prices negate all previously published prices. We are not responsible for typographic errors.Model railway equipment and accessories we sell are not toys, and are not intended for use by children under the age of 14 years. We reserve the right to refuse any sale at any time.
Methods of Payment
  • PayPal
  • Direct Deposit
  • Credit Card via Eway Merchant Services
  • Money Order Payments Please contact All Aboard Ph:02 4871 2966
Shipping
All orders have a flat rate charge of $14.95for delivery by Fastway Couriers. Street addresses are required for delivery. Our Fastway Couriers does not deliver to Post Ofice Boxes.
All orders have a flat rate charge of $14.95for delivery by Australia Post. If delivery can not by made by Fastway Couriers.  Delivery time up to 5 business days
For overseas deliveries, please contact us for Express Courier International charges (not available to all countries).
Viewing Orders and Delivery
            
Returns
Items must be returned within fourteen (14) days. A return authorisation (RA) number is required for all returns. Please call All Aboard on (02) 4871 2966 during our normal business hours to obtain an RA. A 15% re-stocking fee will be applied to all returned items. Returned items must be in new and saleable condition with all original boxes and packaging. Shipping, handling and insurance charges are non-refundable. Please send all returns to: All Aboard, PO Box 388, Mittagong, NSW, 2575.
Updating Account Information
As an All Aboard customer, it is your responsibility to ensure that all your account details are kept current. Such as street address, telephone and email details.
Privacy and Security

Collection of your personal information

There are many features of the All Aboard site that can be viewed without providing personal information; however, for access to All Aboard orders and shipping details, you are required to submit personally identifiable information. This may include a unique username and password, or may require you to provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including, but not limited to, handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. All Aboard takes reasonable steps to ensure that Fastway Couriers and Australia Post are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We do not on-sell our customer database, list of names nor emails.

Use of your personal information

To gauge visitor traffic on our All Aboardexclusive site, we collect the following non-personally identifiable information, including, but not limited to, browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is only used internally.

Changes to this Privacy Policy

All Aboard reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. Accessing Your Personal Information You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. For security reasons, you may be required to put your request in writing.

All Aboard reserves the right to charge a fee for searching for, and for providing access to, your information on a per-request basis. Contacting us All Aboard welcomes your comments regarding our Privacy Policy. If you have any questions, and would like further information, please contact us by any of the following means during business hours Monday to Friday. Call Victor: (02) 4871 2966 Post: Attn: Privacy Policy, All Aboard,
 68–72 Old Hume Highway, Braemar, Mittagong, NSW, 
2575, Australia E-mail: vic@allaboard.com.au

About Us

All Aboard is one of the leading Model Railway Businesses specialising in European Products in Australia. Established in 1975 by Bill and Marj Webb with Australian distribution agencies for Quality German manufactured model railway equipment. They moved the business to Braemar, Mittagong in 1986 when joined by Victor & Christine Bernasconi and opened their Model Railway displays to the public. The All Aboard team has years of knowledge in all aspects of Model Railways, including Digital, Service & Repair, Layout design & construction and a wealth of product knowledge & sales advice. We pride ourselves on our exceptional customer service. Fleischmann Roco Z21 SmartRail Vollmer LGB Massoth PeterPost Tools Noch ESU Kibri Seuthe Viessmann Sommerfeldt Uhlenbrock Startec Products T4T Piko Deluxe materials Brawa

Contact Us

All Aboard Exclusive68-72 Old Hume HighwayBRAEMAR NSW 2575(North Mittagong) Australia 02/48712966
Email: info@allaboardexclusive.com.au Website:www.allaboard.com.au
OPEN 6 Days a Week10am to 4.00 pm Closed Sundays and All Public Holidays

Zug Pty Ltd trading as All Aboard Modellbahn  ABN:27 003 002 006

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